I cannot begin to count the number of times I started writing this story in my head, a good few times in the shower and a countless number of times as the months went by. The image is still etched in my memory like a beautiful painting that I walk by every day. Only in
Speaking Frankly! In Life and Business
So what’s changed over the past 20 years in the service industry? Having worked both inside the box and outside, I’ve observed a number of repeat decisions that organisations insist on making. Whilst change is constant and I can appreciate that in the ever changing technological age we have immersed ourselves in, there is still
